Author: Gerry Blackwell
Toktumi may not do everything under the Web-communications sun, but what it doeshosted, over-the-Net virtual PBX with a dedicated business number, sophisticated call processing, and audio conferencingit does well. The pricing is simple and seems fair$14.95 per month per phone number for unlimited calling to PSTN numbers in North America, and reasonable overseas rates (two cents a minute to landlines in most western and some Pac Rim countries, including China).
Best of all, over-the-Net VoIP call quality was consistently above average in our testing. The service is simple to set up and use. It works as a soft phone with the downloadable PC software. You can also use it remotely from a designated mobile phone to check voicemail, change settings, and make calls through Toktumi to avoid exorbitant overseas cell phone rates.
If you want to stick with a conventional phone set instead of using Toktumi with a headset, you can buy a USB adapter from the companys Web store (or at Staples) for $20. It works with virtually any phone. Plug the adapter into to your PC and then plug a phone into it. You can also plug a landline jack into the adapter and use the phone to take both PSTN and Toktumi calls. Toktumi doesnt offer Web conferencing, chat, video, or file sharing, as do a number of Web-based communications services weve looked at. CEO Peter Sisson says chat and video are both on "the roadmap," but Toktumis strategy is to keep the product simple and make sure what it does offer works well. Hes also not convinced business users actually want video.
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